Alternative Resolution of Consumer Disputes (ADR)

Alternative Dispute Resolution

The European Union has created a website to help consumers submit their complaints about any dispute in which they are involved. In this context, Albino Dias de Andrade, SA provides you with all the information you need to exercise your right to complain to an official, third-party, impartial body that will help you resolve the dispute in question.

So, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have provided to resolve the situation, you can access this official website and submit your complaint.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to turn to official organisations to help them resolve or guide them through a conflict, before opening litigation in the courts.

As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the subject of their complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

Alternative dispute resolution is generally less expensive, less formalised and quicker than the judicial route.

Suggested alternative dispute resolution organisations

CICAP - Consumer Arbitration Court

CNIACC - National Centre for Consumer Conflict Information and Arbitration

Lisbon Consumer Conflict Arbitration Centre

Vale do Ave Consumer Conflict Arbitration Centre/Arbitral Tribunal

CIAB - Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)

CIMPAS - Insurance Information, Mediation and Ombudsman Centre

For more information, please also visit the Consumer Portal Website: